Can I transfer my ticket to someone else?
Tickets are transferrable. For all ticketing related inquiries, please contact our ticketing partner Ticketmelon customer support below: Customer Support +(66) 2 026 3068 09.30-18.00 (UTC+7), Mon-Fri @ticketmelon email@example.com
How do I pre-register my ticket?
All ticket holders MUST pre-register their ticket. More information will be announced very soon.
How do I receive my tickets?
Upon successful completion of your purchase, a confirmation email is sent to your email address with your tickets and receipt attached. Please be sure to check your junk/spam folders. You will also be able to access your tickets via your Ticket Melon wallet if you lose the email. All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. It is prohibited to obtain or attempt to obtain any items through unauthorised use of any robot, spider or other automated device or software, or any other illegal or unauthorised activity. We reserve the right to cancel any order(s) that we reasonably suspect to have been made fraudulently or otherwise in breach of this Purchase Policy, without any notice to you, and any and all items obtained as part of such order(s) will be void.
- To prevent fraud and protect our Ticketing Policy, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. We may cancel orders which we reasonably suspect to have been made fraudulently.
- When you receive your tickets, please print or save your QR code and keep them in a safe place. We will not be responsible for any tickets that are damaged, lost or stolen. Furthermore, we recommend that you do not post pictures of your tickets online, unless you have covered the barcode and any other reference numbers as this may allow third parties to counterfeit your tickets or otherwise compromise the integrity of the tickets.
What types of tickets are available for Wonderfruit?
We think the best way to experience Wonderfruit is to totally immerse yourself for the full four days. However, we appreciate there may be circumstances in which guests may want to purchase just one or two days. To that end we offer the following options:
- Full Pass: arrive any time from 4pm Thursday afternoon and enjoy Wonderfruit for the full duration. If you cannot arrive on Thursday and need to arrive on Friday instead, your Full Pass will give you entry.
- Weekend Pass: admission on Saturday at 8am onwards.
- Sunday Pass: admission to Wonderfruit from 8am on Sunday onwards.
Can I get a one-day ticket for Friday or Saturday?
No, the only one-day tickets available are for our final day, Sunday 15 December 2019.
Can I get a refund for my ticket?
Tickets are non-refundable; however they are transferable. Please contact firstname.lastname@example.org to change the name on the ticket.
Where’s my ticket/wristband?
All tickets will be exchanged for a wristband at the entrance to the site. If you have any ticket enquiries, please contact email@example.com.
Do I need a ticket if I’m staying in Boutique Camping?
Our boutique tents sleep up to four people and each person staying in your tent needs to purchase a valid General Admission ticket and exchange them for a General Admission wristband upon check in. You will be able to check in for both at the same entrance. Additionally, on arrival, the person under whose name the tent is booked will receive the boutique area access wristbands for their tent-mates.
Are there any age limits?
All ages are welcome; however anyone under the age of 13 MUST be accompanied by a parent, legal guardian or nominated guardian. Guests may be required to show their ID upon request as proof of age at any time for proper drinking age limit verification. All guests under the age of 20 will not be allowed to purchase alcohol and will be required to wear an “under 20 years” wristband at all times.
I want to bring my children (aged 12 or under) – do they need a ticket?
Entry for children aged 12 and under is free but they will receive wristbands upon check-in with a parent or guardian. Under 13s trying to enter without an accompanying adult will be turned away.
I've got a weekend ticket - can I enter on Friday?
No, gates close at midnight and open again at 8am. If you have a weekend ticket, you can enter any time from 8am on Saturday 14 December and then you can stay until the end of the festival.
What is the ticket price for kids?
Entry for children aged 12 and under is free of charge, but they must be accompanied by a paying ticket-holder over the age of 20 years at all times. When booking your tickets, please add any accompanying children to your order.
Do I need to pre-register my ticket?
All ticket-holders MUST pre-register their ticket.
Why do I have to pre-register my ticket?
All ticket-holders MUST pre-register their ticket so that you can speed through check-in and get surprises and benefits sent direct to your email.
Do I need to pre-register my child or dog?
No, there’s no need to pre-register tickets for under-13s or dogs.
How does check-in work?
Your ticket purchase confirmation includes a ticket code for each ticket. Upon arrival on site, each ticket holder must provide their ticket code and photo ID in exchange for their general admission wristband.
Is accommodation included in my ticket?
If you have a ticket to Wonderfruit, you can pitch your own tent in our General Camping area for ฿400. We also offer Boutique Camping and passes for RVs, which are bookable separately and at an additional cost.
My friends are staying in Boutique Camping – can we camp with them?
Unfortunately not; no private tents are allowed in the Boutique Camping area.
My friends are staying in the RV field – can we camp with them?
Unfortunately not; no private tents are allowed in the RV pitch.
Is it easy to get a taxi to and from Wonderfruit?
We have partnered with Grab and you can head to their lounge near the Main Entrance when you need a taxi. We recommend downloading the Grab app to book incoming taxis.
I heard you moved in 2018; where is the new location?
We moved for 2018 and we're sticking to our new home in 2019. Find a map, driving directions and a Google Map link here.
Why is there a General Camping fee?
The General Camping fee covers the costs of your facilities - this includes areas like the dedicated bathrooms, showers.
I’ve booked Boutique Camping, where do I arrive?
The Boutique Camping area has its own separate entrance and dedicated parking area. Follow signs for Boutique Camping when you arrive at site.
When can I check in?
You can check in at Boutique reception any time from 4pm on Thursday, when the gates are open (until midnight on Thursday and 8am - midnight from Friday to Sunday). Check-out is before 12 noon on Monday.
What is the check-in process for Boutique Camping?
Upon arrival at the Boutique Camping reception, each person staying in your tent will need to exchange their ticket or confirmation email for their general admission wristband. The person that booked the tent will receive the boutique area access wristbands, to distribute among their tent-mates.
How does the Wonderfruit cashless payment system work?
Just three simple steps:
- Upon arrival, you'll be given a wristband which has a digital chip, in exchange for your ticket.
- Top up your wristband with cash or credit card at the top-up stations around site.
- Use your wristband as your wallet.
Are there any additional fees for using my cashless wristband?
No, it’s free to use. However, if you lose your wristband, the replacement charge is 200 baht. Additionally, any credit loaded onto a lost wristband will not be retrieved.
What if there’s credit left on my wristband when I want to leave?
Cash refunds for any remaining credit will be available from top up stations on site at designated times to be announced. Make sure to do so before you leave the site for good.
What happens if my wristband is damaged?
We highly recommend your don’t tamper with your wristband as you will need it at all times for entry/re-entry and making all purchases on-site. If your wristband gets damaged, however, bring it to the Box Office at the Main Entrance and we can replace your activated wristband after verifying your ownership with identification. Please note though, the replacement charge is 200 baht. Additionally, we cannot guarantee that any credit loaded onto a damaged wristband will be applied to the replacement.
Where can I get a site map?
The site map will be published on the website and app shortly before the event and there will be printed copies available on site.
Can I leave the site and then come back in?
Yes you will be allowed to re-enter the Wonderfruit site as long as you have a valid wristband on. Please note there is no entry when the gates are closed between midnight and 8am (no exceptions).
Can I stay on Sunday night?
Yes, in fact, we encourage you to stay through Sunday as we have something very special planned. You’re welcome to enjoy all the action of Wonderfruit until the very end and camp overnight on Sunday.
Can I bring my pet?
Dogs are allowed with a pre-paid dog pass.
Are there ATMs on site?
Wonderfruit is cashless but ATMs are available at various locations around the site if you want to withdraw cash to top up your wristband.
When can I get a timetable/lineup/programme?
Daily programmes will be available on our website, and full schedules will be available on the mobile app - coming soon.
I have dietary requirements, can you help?
We do our best to cater to all dietary preferences and ensure a balance of food outlets offering vegan, vegetarian and gluten-free options. You can bring your own snacks if you're camping but no outside food or drink is allowed inside the festival ground. You will be searched as you exit your campsite to enter the festival grounds, and any food will be confiscated and drinking flasks will be emptied. For guests with very restrictive diets, please contact our on ground staff for food and drink consideration. Be on the lookout for a Wonderpost listing out which vendors will be serving vegan and vegetarian food.
Can I bring my camera or drone?
You may bring your camera as long as the photos won't be used commercially. Drones are forbidden unless you have applied for and received a permit from Wonderfruit.
Can I bring my own food and drink?
Bringing your own food and soft drinks is permitted only in the camping areas but cooking is prohibited. You will be searched as you exit your campsite to enter the festival grounds, and any food will be confiscated and drinking flasks will be emptied. Please also remember that single-use plastic bottles/cups are not allowed anywhere at Wonderfruit but you can refill your own drinking flask for free at the water stations onsite. Alcohol from outside is prohibited in all areas including campsites; there are fully licensed bars available for you within the festival grounds.
How can I volunteer or participate at Wonderfruit?
Applications for volunteers, workshop leaders and other ways to participate will open a little later in the year. Stay tuned.
Are there showers on site?
Showers are available in camping areas. Do be prepared to queue at busy times and bear in mind it may be better to use the showers at off-peak times, such as the afternoon.
What time does the music stop?
Wonderfruit has 24 hours of programming every day. It's not on all stages but there is always something on somewhere. The full schedule will be released on the app later in the year.
Are there water points on site?
Yes, free drinking water stations will be located around the main arenas and campsites.
How can I DJ or play at Wonderfruit?
Our program curators are always on the lookout for fresh and unique talent from all around the world. If you fit the bill, rest assured we'll find you. You can contact the music team at firstname.lastname@example.org for consideration.
Where can I find the First Aid tent?
Medical assistance is available near the Info Tent until 8am Monday 16 December.
Are there any medical services on site?
Ambulance and paramedical services will be in attendance 24 hours a day during the event.
How accessible is the site?
Wonderfruit welcomes people with disabilities and we are constantly working on ways to improve the site and the experience for all. Here are some things that it might be useful for you to know before you arrive:
- The event is held on an outdoor open field and the terrain is often uneven and/or sloping.
- The pathways are either dirt or grass and during peak periods of the festival the pathways can become very crowded and difficult to negotiate.
- Our site offers limited accessible parking facilities as well as accessible facilities.
- During the day, the weather conditions can be extremely hot, and on some evenings, quite cool.