News

FAQs in the Aftermath

19 December 2019 | Wonderfruit

Well, Wonderfruit is done for another year. We are all floating in that same post-Wonderfruit feeling, and it can be hard to look down at the hard ground and accept that it’s all over.

 

You have questions, and we hear you. From how to get your stuff back, to what to do next, and how you can get back to Wonderfruit, we have the details for you.

 

Q: Where can I get merchandise?

A: We are working on it. Some of you were so busy enjoying yourselves in The Fields that you missed your chance to snag a souvenir along the way. If you left empty-handed, watch this space. We want you to get your wonderful wee hands on Wonderfruit gear.

 

Q: Can I get a refund on my cashless top-ups?

A: Cashless refunds are only able to be issued in person, on-site, during the festival. We just don’t have the facilities to issue refunds after the fact. 

 

Q: I lost my (insert precious items here), how can I get it back?

A: We know that feeling. You lost your wallet, keys, phone, mind, dignity… We received a lot of lost items, handed in to our Lost and Found station by honest Wonderers throughout the festival. If you got home and realised you were missing something, email lostandfound@wonderfruit.co with a description of the item, your full name, phone number, and the last place you remember seeing it. We will do everything we can to connect you with your lost loved things.

 

Q: Can we do it all again?

A: Yes, yes, and yes. We are doing this all again in December 2020. Lock down your calendar right now, and buy your 2020 Full Passes at the exclusive, discounted price of 4,900 THB during our limited Pre-Early Bird sale. The sale lasts for 48 hours, from midday Sunday 22nd December to midday Tuesday 24th December. Don’t sleep on this sale, you won’t get a better price on Wonderfruit 2020 passes.

 

Q: Can I share some feedback?

A: If it’s good, sure! But in all seriousness, if there’s anything you want to tell us about your experience at Wonderfruit 2019 we always want to hear it. Email us and include as much detail as you can, so we know what we can work on.

 

If you have any more questions, drop us a line at info@wonderfruit.co and we will get back to you just as soon as we can. Please keep your questions to things that we didn’t answer above, or we might take a little longer responding.