News

Wonderfruit 2022 FAQs

10 December 2022 | Wonderfruit

We heard you, we couldn’t answer you all. So here’s a shortlist of the most commonly asked questions and answers from our community, that we will continuously update as we get closer to the gates opening.

TICKETING

How can I change the name on my ticket?

You can transfer that during pre-registration. All tickets must be registered, so do it now and you’ll save time at the gate. Pre-register your ticket here: https://wonderfru.it/pre-reg

How many times can a name be changed on a ticket?

Only once, so be very very careful.

I want to come on Friday but I have a weekend pass. How can I upgrade?

All tickets are upgradeable at the door. Find Box Office 2 and look for signs to upgrade.

Can I buy a ticket at the door?

Yes! You can get a Weekend Pass at the door for THB 12,500 and a 4-Day Pass for THB 15,000.

Can I come on Friday night if I have a Weekend Pass?

If you have a Weekend Pass, you can only enter The Fields on Saturday at 8am and stay through Monday. Note that the entry gates close for good at midnight on Sunday and the event closes completely on Monday at 3pm.

I don’t want to carry my passport. Can I bring a printout?

You sure can! You can bring a digital copy or a printout of your photo ID. You’ll need to show it every time you come in through the main entrance, so keep it handy. If you aren’t able to show an ID that matches the name registered to your wristband, you won’t be allowed entry.

Are kids allowed?

Of course! And children aged 12 and under are free. We have plenty planned at Camp Wonder for our little Wonderers and young-at-hearts.

ON-SITE

I didn’t bring a cup. What can I drink from?

A Wonder Cup, of course. You can buy one here, and pick it up at the Info Tent when you arrive. You can also get one at any bar. This year, they’re made from coconut husk and come in four colourways. But you’re welcome to bring your own cup too. Read more about our stance on cups here.

Can I refund any unused credit on my RFID wristband?

If you top up with cash, you can refund any unused credit before you leave Wonderfruit. This must be done before you leave the site for good as we will not issue refunds after the site closes on Monday. Top-ups made using credit cards cannot be refunded.

Are there going to be any lockers?

Yes! You can find lockers at the Info Tent. They are first come, first serve and you can pay using your RFID wristband.

Are there any shuttle passes left?

Shuttles are extremely popular this year, and we’ve added more shuttles to accommodate the demand…twice. We still have a few left for now, and a Shuttle Pass gets you unlimited round trip journey as well as priority access to Wonderfruit from Pattaya and Jomtien. Single-journey tickets are available for 300 THB per one-way trip at the Box Office outside the main entrance as well as at the Jomtien and Pattaya pick-up stations.

Read more about shuttles and find the schedule here.

Are there water refilling stations?

Yes, there are several refill stations peppered across The Fields. You can find them on our map here. Stay hydrated Wonderers!

ON-SITE ACCOMMODATIONS

I booked a Boutique Bell Tent with AC. What’s the check-in process like?

DO NOT GO TO THE MAIN ENTRANCE ON SOI 3. Trust us, you don’t want to arrive there as you’ll have to carry your bags to Boutique Camping, so save yourself the hassle. Boutique Camping has a separate entrance on Siam Country soi 5. Find the Boutique Camping entrance on Google Maps here and look out for Boutique Camping signs when you get near. The official address to the entrance at Boutique Camping is Siam Country 5 (after Siam Country Club Waterside) at 50 Moo 9 T. Banglamung, Pong, Bang Lamung District, Chon Buri).

Are there charging stations at General Camping?

There are nine charging stations in The Fields, including in General Camping and in Boutique Camping. You will find them at the water refill stations.

Are there any bathrooms in the general camp area?

Of course, there is a communal toilet and shower area in the General Camping Zone. This year, we’ve upgraded all the toilets in The Fields—and they look gooood!

PROGRAMMING

I can’t find on the app. Why not?

Sit tight; we’re loading more content onto the Wonder App every day.

Also, DJ Tennis soundtracks sunrise on Monday morning at The Solar Stage. We have so much programming from Sunday through Monday this year—don’t miss it!

How do I book a workshop or wine experiences?

All workshops are first come, first served and can be booked by walking in. If there is a fee, you can pay via your RFID wristband. You can find the schedule on the app (download links here), with updates happening daily.

Are you showing the World Cup?

Yes! You can catch the World Cup Final on Sunday 18 December at Ziggurat.

General FAQ for Wonderfruit 2022

How do I receive my tickets?

Upon successful completion of your purchase, a confirmation email is sent to your email address with your tickets and receipt attached. Please be sure to check your junk/spam folders. You will also be able to access your tickets via your Ticket Melon wallet if you lose the email. All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. It is prohibited to obtain or attempt to obtain any items through unauthorised use of any robot, spider or other automated device or software, or any other illegal or unauthorised activity. We reserve the right to cancel any order(s) that we reasonably suspect to have been made fraudulently or otherwise in breach of this Purchase Policy, without any notice to you, and any and all items obtained as part of such order(s) will be void. To prevent fraud and protect our Ticketing Policy, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. We may cancel orders which we reasonably suspect to have been made fraudulently. When you receive your tickets, please print or save your QR code and keep them in a safe place. We will not be responsible for any tickets that are damaged, lost or stolen. Furthermore, we recommend that you do not post pictures of your tickets online, unless you have covered the barcode and any other reference numbers as this may allow third parties to counterfeit your tickets or otherwise compromise the integrity of the tickets.

Can I transfer my ticket?

Yes, if necessary, you can pass your ticket on to someone else if you’re no longer able to attend. Wonderfruit passes are not able to be resold, as agreed at the time of purchase. You will be able to pre-register your ticket later this year, to make sure the new ticket holder will be able to enter on the transferred ticket. When the time is right, we’ll let you know the process via our social platforms, so make sure you are following them.

Can I upgrade my ticket?

Yes, you can upgrade your ticket at the gate. The cost will be communicated at a later date, however we recommend getting a full ticket now to avoid higher costs later on.

What types of tickets are available for Wonderfruit?

We’re not quite ready to reveal this yet. For now, know that ticketing will be a bit different this year. Don’t worry, we’ll still have the option of Full Passes, Weekend Passes, and Sunday Passes.

Can I get a one-day ticket for Friday or Saturday?

No, the only one-day tickets available are for our final day, Sunday 18 December 2022.

Can I get a refund for my ticket?

Tickets are non-refundable; however they are transferable. Nearer to the event date, will be able to pre-register your ticket and make sure the new ticket holder will be able to enter on the transferred ticket.

Do I need a ticket if I’m staying in Boutique Camping?

Yes: our Boutique accommodation options sleep between 2 and 4 people and each person staying in your tent needs to purchase a valid General Admission ticket. When you arrive at Boutique Camping reception, exchange your ticket or email confirmation for your general admission wristbands and the person who booked the tent will receive Boutique Camping access wristbands to distribute among their tent-mates.

Are there any age limits?

All ages are welcome; however anyone under the age of 13 MUST be accompanied by a parent, legal guardian or nominated guardian. Guests may be required to show their ID upon request as proof of age at any time for proper drinking age limit verification. All guests under the age of 20 will not be allowed to purchase alcohol and will be required to wear an “under 20 years” wristband at all times.

I want to bring my children (aged 12 or under) – do they need a ticket?

Entry for children aged 12 and under is free but they will receive wristbands upon check-in with a parent or guardian. Under 13s trying to enter without an accompanying adult will be turned away.

I’ve got a weekend ticket – can I enter on Friday?

No, gates close at midnight and open again at 8am. If you have a weekend ticket, you can enter any time from 8am on Saturday 17 December and then you can stay until the end of the festival.

What is the ticket price for kids?

Entry for children aged 12 and under is free of charge, but they must be accompanied by a paying ticket-holder over the age of 20 years at all times. When booking your tickets, please add any accompanying children to your order.

How does check-in work?

Your ticket purchase confirmation includes a ticket/QR code. Upon arrival on site, each ticket holder must provide their ticket code and photo ID in exchange for their general admission wristband.

Travel and Accommodation

How can I get to Wonderfruit from Pattaya or my accommodation?

Paid shuttle buses and other transport options between Pattaya and The Fields will be announced around November.

I’m driving to Wonderfruit. Is there anywhere to park?

Parking is available outside the main gate. Parking spaces are free. Make it a road trip and carpool to Wonderfruit, to immediately reduce your individual carbon footprint.

Is accommodation included in my ticket?

Tickets cover general admission only and do not include accommodation.

When I arrive, can I set up camp anywhere?

You can set up your tent in the designated General Camping zone only and you’ll need an access pass. This area has a drinking water station, toilets and shower facilities. Please note that Wonderfruit entertainment goes until the early hours of the morning and your camping area may be close to loud music, so earplugs may be handy. Spaces are available on a first-come, first-served basis.

I am not arriving as early as Thursday, can you guarantee space for my tent in the general camping area?

Tent pitches are allocated on a first-come first-served basis, and there is plenty of space in our General Camping zone.

I heard you moved in 2018; where is the new location?

We moved in 2018, and this will once again be our home in 2022. Find a map, driving directions and a Google Map link here.

Why is there a General Camping fee?

The General Camping fee covers the costs of your facilities – this includes areas like the dedicated bathrooms, showers and drinking water refill stations.

Is there hot water in the campsite bathrooms?

Yes, the showers on all camping zones have hot water.

Boutique Camping

Is there hot water in the Boutique bathrooms?

The water in the showers is naturally warm.

Can I book Boutique accommodation for less than 4 nights?

No, all accommodation is bookable for all four nights.

I’ve booked Boutique Camping, where do I arrive?

The Boutique Camping area has its own separate entrance and dedicated parking area. Follow signs for Boutique Camping when you arrive on site.

Can I transfer my Bell Tent or Boutique RV?

Accommodation passes are non-refundable and non-transferable. In case of special circumstances, reach out via email to request changes to your booking.

When can I check in to Boutique Camping?

You can check in at Boutique reception any time that the gates are open: from 12pm to midnight on Thursday and 8am to midnight from Friday to Sunday. Check-out is before 12 noon on Monday.

Can we have more than 4 people in a Bell Tent or Boutique RV?

No, Bell Tents and Boutique RVs accommodate a maximum of 4 people and you will be given 4 Boutique access wristbands upon check in. Anyone not wearing a Boutique wristband will not be able to get inside the Boutique Camping zone.

What’s in the Boutique Camping area?

Besides your fully-furnished tents, the Boutique Camping area has its own drinking water stations, showers and toilets, exclusively for boutique campers.

What is the check-in process for Boutique Camping?

Upon arrival at the Boutique Camping reception, each person staying in your tent will need to exchange their ticket or confirmation email for their general admission wristband. The person that booked the tent will receive the Boutique Camping access wristbands, to distribute among their tent-mates.

What’s in the Bell Tents?

Two double beds with linens, a mirror, a secure lock box for your valuables, towels and toiletries, water and snacks, a power outlet for the light, AC and your devices. Find out more about all accommodation options here.

What’s in the Boutique RVs?

A double bed and two single bunks with linens, en suite bathroom with toilet and shower plus towels and toiletries, a fridge, microwave, AC and power outlets. Find out more about all accommodation options here.

Cashless

What are the benefits of Wonderfruit cashless payments?

Your RFID wristband makes it quick and easy to pay for everything you need in The Fields. It’s accepted at all bars, food vendors, workshop stations and merchandise tents and once you’ve topped up, there’s no need to carry cash or a credit card.

Are there any additional fees for using my cashless wristband?

No, it’s free to use. However, if you lose your wristband, the replacement charge is 1,000 THB. Additionally, any credit loaded onto a lost wristband will not be retrieved.

What if there’s credit left on my wristband when I want to leave?

Cash refunds for any remaining credit will be available from top up stations on site at designated times to be announced. Make sure to do so before you leave the site for good.

What happens if my wristband is damaged?

We highly recommend you don’t tamper with your wristband as you will need it at all times for entry/re-entry and making all purchases on-site. If your wristband gets damaged, however, bring it to the Box Office at the Main Entrance and we can replace your activated wristband after verifying your ownership with identification. Please note though, the replacement charge is 300 THB. Additionally, we cannot guarantee that any credit loaded onto a damaged wristband will be applied to the replacement.

What if I lose my wristband?

Come to the main entrance with some photo ID and explain what happened. We will issue a replacement for your wristband. We aren’t able to remotely cancel cashless payments for any lost wristband, so any credit that was on your wristband when you lost it won’t be refunded.

General

Are there showers on site?

Showers are available in camping areas. Do be prepared to queue at busy times and bear in mind it may be better to use the showers at off-peak times, such as the afternoon.

How can I volunteer or participate at Wonderfruit?

Applications for volunteers, workshop leaders, food vendors, art installations and performers, and other ways to participate are now closed. Keep an eye on details for 2022, we’ll be announcing the open call around the middle of the year.

Are there water points on site?

Yes, free drinking water stations will be located around the main arenas and campsites.

What time does the music stop?

Wonderfruit has 24 hours of programming every day. It’s not on all stages but there is always something on somewhere. The full schedule will be released on the app later in the year.

What times are the gates open?

Gates are open:

  • Thursday 15 December: 4pm-midnight*
  • Friday 16 December: 8am-midnight*
  • Saturday 17 December: 8am-midnight*
  • Sunday 18 December: 8am-midnight*
  • Monday 19 December: 8am-noon (site closes at 3pm)

*Some activities run until late or early morning. Please note: You can only enter the site when the gates are open. No entrance will be granted from outside the site after midnight on any night.

Where can I get a site map?

The site map will be published on the website and app shortly before the event and there will be printed copies available on site.

Where can I charge my phone?

We have charging stations around The Fields. Lots of Wonderers also bring a battery pack to charge their devices on the go.

Can I stay on Sunday night?

Yes, in fact, we encourage you to stay through Sunday. You’re welcome to enjoy all the action of Wonderfruit until the very end and camp overnight on Sunday.

Can I leave the site and then come back in?

Yes you will be allowed to re-enter the Wonderfruit site as long as you have a valid wristband on. Please note there is no entry when the gates are closed between midnight and 8am (no exceptions).

When can I book Wonder Feasts?

You will soon be able to book Wonder Feasts at Wonder Kitchen and Theatre of Feasts. Keep an eye on our social channels to be the first to know when they go on sale.

Do you have wifi?

Out in the gorgeous countryside, there’s no wifi; phone signal and 4G can also be erratic. On the upside, your battery will last longer.

Can I bring my pet?

Dogs are allowed with a pre-paid dog pass.

Are there ATMs on site?

Wonderfruit is cashless but ATMs are available at various locations around the site if you want to withdraw cash to top up your wristband.

When can I get a timetable/lineup/programme?

Daily programmes will be available on our website, and full schedules will be available on the mobile app – coming soon.

I have dietary requirements, can you help?

We do our best to cater to all dietary preferences and ensure a balance of food outlets offering vegan, vegetarian and gluten-free options. You can bring your own snacks if you’re camping but no outside food or drink is allowed inside the festival ground. You will be searched as you exit your campsite to enter the festival grounds, and any food will be confiscated and drinking flasks will be emptied. For guests with very restrictive diets, please contact our on ground staff for food and drink consideration. Be on the lookout for a Wonderpost listing out which vendors will be serving vegan and vegetarian food.

Are there lockers on site?

Valuables can be safely stored in a locker located at the Info Tent. Lockers are 30cm in each dimension, and cost 500 THB for the full duration of the event. Bring your own lock, or buy one from us for 200 THB.

Can I bring my own food and drink?

Bringing your own food and soft drinks is permitted only in the camping areas but cooking is prohibited. You will be searched as you exit your campsite to enter the festival grounds, and any food will be confiscated and drinking flasks will be emptied. Please also remember that single-use plastic bottles/cups are not allowed anywhere at Wonderfruit but you can refill your own drinking flask for free at the water stations onsite. Alcohol from outside is prohibited in all areas including campsites; there are fully licensed bars available for you within the festival grounds.

Can I bring my camera or drone?

You may bring your camera as long as the photos won’t be used commercially. Drones are forbidden unless you have applied for and received a permit from Wonderfruit.